Last Updated: 6 September 2026

Welcome to VedaCaravan.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the VedaCaravan website and your purchase of products through our website.

By accessing, browsing, creating an account, or placing an order through our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

1. About VedaCaravan

VedaCaravan is an online shopping platform offering products to customers in selected countries and regions.

Our products may include natural, herbal, Ayurvedic, wellness, personal-care, lifestyle and other consumer products.

We reserve the right to add, remove, modify or discontinue products and services at any time without prior notice.

2. Eligibility to Use Our Website

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under the laws applicable to you.
• The information provided by you is accurate and complete.
• You will use our website only for lawful purposes.
• You will not use our website for fraudulent, abusive or unauthorized activities.

If you are purchasing on behalf of another person, you confirm that you are authorized to provide their information and place the order on their behalf.

3. Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, product descriptions, images, colors, specifications, availability and other information may occasionally contain errors or differences.

Product images are provided for general representation. Actual packaging, labeling, color, size or appearance may vary slightly from images shown on the website.

We reserve the right to correct errors, inaccuracies or omissions at any time.

4. Product Information and Availability

We make reasonable efforts to describe our products accurately, including their features, ingredients, specifications and intended use where applicable.

However, availability may change without notice.

A product displayed on the website does not necessarily guarantee that the product will remain available at the time you place an order.

We reserve the right to limit quantities or refuse an order where necessary.

5. Orders

When you place an order through VedaCaravan, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, cancel or limit any order for reasonable reasons, including:

• Product availability
• Pricing or listing errors
• Payment issues
• Suspected fraud
• Incorrect customer information
• Shipping restrictions
• Import or customs restrictions
• Legal or regulatory requirements
• Unusual or suspicious ordering activity

If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to applicable payment-processing procedures.

6. Pricing and Currency

Prices displayed on VedaCaravan may be shown in different currencies depending on the customer's selected country or currency settings.

Prices may change from time to time without prior notice.

Unless specifically stated otherwise, product prices may not include:

• Import duties
• Customs charges
• Local taxes
• Brokerage fees
• Government charges
• Other destination-country fees

The customer may be responsible for such charges where applicable.

7. Payment

We may offer different payment methods through authorized third-party payment service providers.

By completing a transaction, you authorize the applicable payment provider to process the payment for your order.

We do not guarantee that every payment method will always be available.

A transaction may be declined, delayed or reversed by a payment provider due to security checks, insufficient funds, fraud prevention or other reasons.

VedaCaravan is not responsible for delays caused solely by a third-party payment provider.

8. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time displayed on the website.

Delivery times are estimates and may vary depending on:

• Destination country
• Shipping method
• Courier or logistics provider
• Customs clearance
• Weather or natural events
• Government restrictions
• Public holidays
• Transportation delays
• Incorrect or incomplete delivery information

Once an order has been handed over to the shipping or logistics provider, certain delivery-related delays may be outside our direct control.

Customers are responsible for providing a complete and accurate delivery address, telephone number and other information required for successful delivery.

9. International Orders

VedaCaravan may accept orders from customers located in countries outside India.

International shipments may be subject to customs clearance, import regulations, taxes, duties, permits, inspections or other requirements in the destination country.

The customer is responsible for ensuring that the products ordered are permitted to be imported into the destination country.

Different countries may have different rules regarding herbal, Ayurvedic, natural, food, cosmetic, wellness or other products.

If a shipment is delayed, held, returned, destroyed or refused by customs or another government authority because the product is restricted, prohibited, requires a permit, or does not meet destination-country requirements, the applicable refund or return will be handled according to our Return & Refund Policy and applicable law.

We may request additional information or documentation from the customer when required for shipping or customs processing.

10. Customs Duties and Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT/GST, brokerage fees or other charges.

Unless expressly stated otherwise at checkout, these charges are generally the responsibility of the customer.

VedaCaravan cannot guarantee the exact amount of customs duties or taxes that may be charged by the destination country.

Customs authorities may also inspect shipments and this may cause delays.

11. Restricted or Prohibited Products

We may restrict or refuse orders where:

• The product cannot legally be shipped to the destination.
• The destination country prohibits or restricts the product.
• Required permits or documentation are unavailable.
• The shipping carrier does not accept the product.
• Applicable laws or regulations prevent fulfillment of the order.

We reserve the right to cancel an order if we reasonably determine that fulfilling it could violate applicable law, customs requirements, carrier restrictions or regulatory requirements.

12. Product Use and Customer Responsibility

Customers are responsible for reading product descriptions, labels, instructions, warnings and other information provided with the product before use.

Where applicable, customers should consult an appropriately qualified healthcare professional before using products for medical, dietary, wellness or other health-related purposes.

Unless expressly stated otherwise, products sold through VedaCaravan are not intended to diagnose, treat, cure or prevent any disease.

Customers are responsible for determining whether a product is suitable for their individual circumstances and whether its use is permitted under the laws applicable to them.

13. Returns and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy.

Before returning any product, customers should review the applicable Return & Refund Policy and follow the instructions provided by VedaCaravan.

Certain products may not be eligible for return due to their nature, hygiene requirements, perishability, regulatory restrictions or other applicable reasons.

14. Order Cancellation

An order may be cancelled by the customer before dispatch, subject to the applicable cancellation rules.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

We may cancel an order when necessary due to:

• Product unavailability
• Pricing or technical errors
• Payment problems
• Fraud or security concerns
• Incorrect shipping information
• Destination restrictions
• Customs or regulatory issues
• Other legitimate business or legal reasons

15. Promotions and Discount Codes

From time to time, VedaCaravan may offer promotional codes, discounts or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Offers may have specific eligibility requirements.
• Only one promotional code may be used per order where specified.
• Promotions may have expiry dates.
• We reserve the right to modify or discontinue promotions.
• Promotional offers may not be combined unless expressly permitted.

If a promotional discount was applied incorrectly due to a technical or pricing error, we reserve the right to correct the transaction.

16. Accounts and Account Security

If you create an account with VedaCaravan, you are responsible for keeping your login credentials confidential.

You agree to notify us promptly if you believe that your account has been accessed without authorization.

You are responsible for activities conducted through your account unless the unauthorized activity resulted from circumstances for which you are not reasonably responsible.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful or unauthorized activities.

17. Prohibited Activities

You agree not to use VedaCaravan for:

• Fraudulent transactions
• Money laundering
• Unauthorized payment activity
• Identity theft
• Misuse of another person's account
• Attempting to gain unauthorized access to our systems
• Introducing viruses or malicious code
• Scraping or copying website content without authorization
• Interfering with website functionality
• Using automated systems in a manner that harms our website
• Violating applicable laws or regulations
• Any activity that may harm VedaCaravan, its customers or third parties

We may suspend or terminate access where we reasonably believe prohibited activity has occurred.

18. Intellectual Property

All content appearing on the VedaCaravan website, including but not limited to:

• Brand name
• Logo
• Text
• Product descriptions
• Graphics
• Photographs
• Website design
• Icons
• Videos
• Layout
• Software
• Other original materials

may be owned by or licensed to VedaCaravan and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

19. User Reviews and Content

If you submit reviews, ratings, photographs, comments or other content to VedaCaravan, you agree that:

• The content is truthful and based on your genuine experience.
• You have the necessary rights to submit the content.
• The content does not violate the rights of another person.
• The content does not contain unlawful, abusive, defamatory or harmful material.

By submitting content, you grant VedaCaravan permission to use, reproduce, display and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

20. Third-Party Services

Our website may use or link to third-party services, including:

• Payment providers
• Shipping and logistics providers
• Analytics services
• Advertising platforms
• Social media services
• Technology and hosting providers

Third-party services are governed by their own terms and privacy policies.

VedaCaravan is not responsible for the independent policies, availability or actions of third-party services except to the extent required by applicable law.

21. Website Availability

We aim to keep VedaCaravan available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption
• Error-free
• Completely secure
• Free from technical problems

The website may occasionally be unavailable due to maintenance, updates, technical problems, security incidents or circumstances beyond our reasonable control.

22. Disclaimer

To the extent permitted by applicable law, VedaCaravan provides its website and services based on the information and availability reasonably provided at the time.

We do not guarantee that every product description, website feature or piece of information will always be completely free from errors.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot legally be excluded or limited.

23. Limitation of Liability

To the maximum extent permitted by applicable law, VedaCaravan will not be responsible for losses arising solely from circumstances beyond our reasonable control, including:

• Customs delays
• Government restrictions
• Carrier delays
• Natural disasters
• Severe weather
• Strikes
• Transportation disruptions
• Internet or technical failures
• Third-party service failures

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold VedaCaravan and its officers, employees, service providers and partners harmless from claims, losses, liabilities or expenses arising from your:

• Violation of these Terms
• Misuse of our website
• Fraudulent or unlawful activity
• Violation of another person's rights
• Violation of applicable laws or regulations

25. Privacy

Your use of VedaCaravan is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

26. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after the updated Terms become effective means that you accept the revised Terms, to the extent permitted by applicable law.

27. Governing Law and Disputes

These Terms shall be governed by the laws applicable to VedaCaravan's business, except where mandatory consumer-protection laws in the customer's country provide otherwise.

Any dispute will first be addressed through good-faith communication and reasonable efforts to resolve the matter.

Nothing in these Terms is intended to prevent a consumer from exercising mandatory legal rights available in their country of residence.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain in effect.

29. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the terms governing your use of the VedaCaravan website and purchase of products through our platform, except where additional terms are expressly provided for a particular product or service.