Effective Date: [Date]

At VedaCaravan, we want every customer to have a smooth and satisfactory shopping experience. This Cancellation & Refund Policy explains when an order can be cancelled, when a refund may be issued, and how refunds are processed.

1. Order Cancellation by Customer

Customers may request cancellation of an order before the order has been processed or dispatched.

To request a cancellation, please contact us as soon as possible with your order number and registered email address.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may be required to follow our Return Policy.

2. Cancellation After Dispatch

Orders that have already been shipped generally cannot be cancelled.

If the customer no longer wants the order, they may contact us regarding the available return options, subject to our Return & Refund Policy and applicable conditions.

3. Cancellation by VedaCaravan

VedaCaravan reserves the right to cancel an order in circumstances including, but not limited to:

• Product becoming unavailable or out of stock
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incorrect or incomplete customer information
• Shipping restrictions applicable to the destination country
• Product being restricted or prohibited for import
• Inability to deliver the order to the provided address
• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, the eligible amount will be refunded to the original payment method, subject to applicable payment processing procedures.

4. Eligibility for Refund

A refund may be considered in circumstances such as:

• Order cancelled before dispatch
• Wrong product received
• Product received damaged or defective
• Product missing from the shipment
• Order approved for return under our applicable return conditions
• Order cancelled by VedaCaravan after payment
• Other circumstances specifically approved by VedaCaravan

Certain products may be non-returnable or non-refundable due to their nature, hygiene requirements, regulatory restrictions, or applicable laws.

5. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs/videos of the product and packaging
• Any other information reasonably required to investigate the issue

After reviewing the case, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.

6. Refund Process

Once a refund has been approved, we will initiate the refund through the applicable payment method.

The time taken for the refunded amount to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, or financial institution.

VedaCaravan cannot control the processing time of a customer's bank or payment provider.

7. Shipping Charges

Unless otherwise stated, original shipping charges may be non-refundable where an order is returned because the customer has changed their mind or provided incorrect information.

If the product was incorrect, damaged, defective, or the cancellation/return was due to an error attributable to VedaCaravan, the applicable shipping costs may be considered for reimbursement.

8. Customs Duties, Taxes & Import Charges

For international orders, customs duties, import taxes, VAT/GST, clearance fees, or other charges imposed by the destination country may not be refundable by VedaCaravan.

If an order is refused, abandoned, or returned because the customer does not pay applicable customs duties or import charges, any refund will be considered after reviewing the circumstances and any costs incurred.

9. Failed or Undeliverable Orders

If an order cannot be delivered because of an incorrect address, incomplete information, refusal to accept delivery, failure to collect the package, or other circumstances attributable to the customer, the refund amount may be reduced by applicable shipping, return, or other costs incurred by VedaCaravan.

10. Refunds for Promotional Orders

If an order was purchased using a discount code, promotional offer, free shipping offer, or other special promotion, the refund will be calculated according to the applicable terms of that promotion.

Promotional discounts or coupons generally have no cash value unless specifically stated otherwise.

11. Partial Refunds

In certain circumstances, VedaCaravan may provide a partial refund instead of a full refund, depending on the condition of the returned product, missing items/accessories, or other applicable circumstances.

12. Refund to Original Payment Method

Where possible, approved refunds will be made to the same payment method used to place the order.

We may not be able to process refunds to a different payment method unless permitted by the applicable payment provider or required under applicable law.

13. Contact Us

If you have questions about cancellations, returns, or refunds, please contact VedaCaravan using the contact information provided on our website.