Effective Date: 6 September 2026

At VedaCaravan, we are committed to delivering your orders safely, securely, and within the estimated delivery timeframe. We currently offer shipping to selected countries worldwide.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information, where available.

Processing time may be longer during sales, holidays, or periods of unusually high order volume.

2. International Shipping

We ship eligible products to various countries worldwide through reliable logistics and shipping partners.

International delivery times may vary depending on the destination country, shipping method, customs procedures, and local delivery services.

Estimated delivery time:

7–20 business days after dispatch, depending on the destination and shipping method.

Please note that these are estimated timeframes and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated based on factors such as:

• Destination country
• Product weight and dimensions
• Shipping method
• Number of items in the order

The applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Customs, Duties & Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT/GST, or other charges.

Any such charges imposed by the destination country are generally the responsibility of the customer unless specifically stated otherwise at checkout.

VedaCaravan does not control the customs procedures, applicable duties, or import regulations of the destination country.

Customers are responsible for ensuring that the products they order are legally permitted to be imported into their country.

5. Restricted or Prohibited Products

Certain products may be restricted or prohibited for import into particular countries.

If an order cannot be delivered because the product is prohibited, restricted, refused by customs, or otherwise not permitted under the laws or regulations of the destination country, VedaCaravan may cancel or return the order, subject to the applicable circumstances and our Return & Refund Policy.

Customers are encouraged to check their country's import regulations before placing an international order.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including postal/ZIP code, phone number, apartment/unit number, and any other information required for delivery.

VedaCaravan is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

7. Tracking

Where tracking is available, tracking details will be provided to the customer after dispatch.

Please note that tracking information may take some time to become active after the shipment has been handed over to the carrier.

8. Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Customs clearance
• Weather conditions
• Public holidays
• Transportation disruptions
• Incorrect address information
• Local carrier delays
• Government restrictions or inspections
• Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

9. Lost or Damaged Shipments

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant photographs/details.

We will review the matter with the shipping carrier and take appropriate action in accordance with our policies and the applicable circumstances.

10. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, refusal to accept delivery, failure to pay applicable customs charges, or failure to collect the package, we may contact the customer regarding available options.

Any refund or reshipping will be handled according to our Return & Refund Policy and the circumstances of the order.

11. Delivery to Third Parties

If the customer provides an address where another person is authorized to receive the package, delivery to that address or recipient may be considered successful delivery.